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Service Request

Service Options

Service Plan Terms

Service Plan Includes

  • (2) Hours of Labor Each Month (Doesn't carry over annually)

  • Free phone/online remote-access support

  • Discounted additional hours $100/hour

  • 5% Discount on all Impact Purchases 

  • Priority Scheduling

  • No additional fee for drive time within a 50 mile radius of Concord, NC

Service Plan Notes:

  • Service Request response time will be no greater than 48 hours

  • Hours can accumulate but must be used before the calendar year

  • Minimum service plan term is 3 months, cancel anytime.

  • Service Plan Hours are M-F, 9-5pm (Evening and Weekend service work not included)

  • Service Plan includes coverage for Audio, Video, Lighting, Networking, and Surveillance Systems Surveillance Systems

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